Call Centre

Command Recruitment Group has successfully been recruiting for the Call Centre industry for the past 12 years. Our consultants are experts in the industry and possess a wealth of knowledge and expertise in recruiting, training and retaining Call/Contact centre and customer service professionals. We source quality applicants for all levels of Call Centre, using traditional recruitment methods, assessment centres and behavioural interviewing.

We constantly keep abreast of industry trends, are associate members of the professional bodies and continually strive to understand the industrys staffing and training needs. We have provided services to some of the largest Regional & Domestic, Private and Government Call/Contact centres in Australia.

Assessment Centre and Competency Interview

The Call/Contact centre industries have seen a huge shift to assessment centre selection and competency based interviewing techniques in the past few years. Command Recruitment Group ensures our recruitment methodology incorporates these methods to ensure past performances are measured and that the highest performing candidates are always presented to you. We can offer customised assessment centre services, online interactive assessments, e-learning, aptitude and psychometric testing tools.

Call Centre Training and Retention

We can offer our clients consultative services in developing customised induction, training and development programs. Through our e-learning division we can offer state of the art on-line courses in customer service skills, telemarketing skills, keyboard excellence and various terminology / product knowledge. Command Recruitment is dedicated to working to improve retention in the Call/Contact centre industry and will work with its clients to offer a number of different package options and additional incentives.

Bi-Lingual

Through recruiting for global and multinational companies Command has identified over the last few years a growing need for multi-lingual services. This area is rapidly becoming the largest stream of new business for Australian call centres. The key languages sought after have been identified as the Asian languages like Cantonese, Mandarin, Japanese and Korean. At Command we have been recruiting these bi-Lingual positions very successfully for the last two years. We have an excellent market presence and have bi-lingual speaking consultants to assist us with language testing.