Assessment Centre and Competency Interview
The Call/Contact centre industry has seen a huge shift to assessment centre selection and competency based interviewing techniques in recent time. Command Recruitment Group incorporates these methods to ensure past performances are measured and that the highest performing candidates are always presented to you. We can offer customised assessment centre services, online interactive assessments, e-learning, aptitude and psychometric testing tools.
Assessment Centre Solutions
Command Recruitment Group has created a recruitment methodology that provides you with objective and measurable assessments that validates any gut instinct decision. Research has shown that using an objective assessment tool for recruitment can deliver a success rate of 60-70% more than an interview alone.
Commands Assessment Centre is a component program that can be individually tailored and designed to your needs and the specific requirements of the role.
Talent Validation Components:
- Telephone screening
- Computer based assessments of:
- Customer Service
- Data Analysis/ Retrieval
- Telephone Skills
- Keyboard Skills and
- Computer Knowledge.
- Team Player/ Group Exercise Assessments
- Aptitude & Intelligence Assessment
- Career Profiling
- Motivational Assessment
- Personality Profiling
- Simulated calls, prevalent to your industry, using a unique identical screen to your live set up if required.
- Language Assessments
- Independent competency based interviewing
Command believes that attracting and retaining top talent for our clients is our main priority and offers an Assessment Centre Program as our standard recruitment process for high volume temporary and permanent roles. We want to offer you every tool available to ensure you make the best recruitment decision.