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Call Centre Solutions
Command provides services to some of the largest regional, domestic, private and government call centres in Australia. Our testing methodology includes state of the art online testing, assessment centres, psychological profiling and e-learning initiatives. Our multilingual services consultants add another dimension to our service offerings
Call Centre
Command Recruitment Group has successfully been recruiting for the Call Centre industry for the past 12 years. Our consultants are experts in the industry and possess a wealth of knowledge and expertise in recruiting, training and retaining Call/Contact centre and customer service professionals. We source quality applicants for all levels of Call Centre, using traditional recruitment methods, assessment centres and behavioural interviewing.
We constantly keep abreast of industry trends, are associate members of the professional bodies and continually strive to understand the industries staffing and training needs. We have provided services to some of the largest Regional & Domestic, Private and Government Call/Contact centres in Australia.
Assessment Centre and Competency Interview
The Call/Contact centre industries have seen a huge shift to assessment centre selection and competency based interviewing techniques in the past few years. Command Recruitment Group ensures our recruitment methodology incorporates these methods to ensure past performances are measured and that the highest performing candidates are always presented to you. We can offer customised assessment centre services, online interactive assessments, e-learning, aptitude and psychometric testing tools.
Call Centre Training and Retention
We can offer our clients consultative services in developing customised induction, training and development programs. Through our e-learning division we can offer state of the art on-line courses in customer service skills, telemarketing skills, keyboard excellence and various terminology / product knowledge. Command Recruitment is dedicated to working to improve retention in the Call/Contact centre industry and will work with its clients to offer a number of different package options and additional incentives.
Bi-Lingual
Through recruiting for global and multinational companies Command has identified over the last few years a growing need for multi-lingual services. This area is rapidly becoming the largest stream of new business for Australian call centres. The key languages sought after have been identified as the Asian languages like Cantonese, Mandarin, Japanese and Korean. At Command we have been recruiting these bi-Lingual positions very successfully for the last two years. We have an excellent market presence and have bi-lingual speaking consultants to assist us with language testing.
Assessment Centre Solutions
Command Recruitment Group has created a recruitment methodology that provides you with objective and measurable assessments that validates any gut instinct decision. Research has shown that using an objective assessment tool for recruitment can deliver a success rate of 60-70% more than an interview alone.
Commands Assessment Centre is a component program that can be individually tailored and designed to your needs and the specific requirements of the role.
Talent Validation Components:-
- Telephone screening
- Computer based assessments of:-
- Customer Service;
- Data Analysis/ Retrieval;
- Telephone Skills;
- Sales;
- Keyboard Skills; and
- Computer Knowledge.
- Team Player/ Group Exercise Assessments
- Aptitude & Intelligence Assessment
- Career Profiling
- Motivational Assessment
- Personality Profiling
- Simulated calls, prevalent to your industry, using a unique identical screen to your live set up if required.
- Language Assessments
- Independent competency based interviewing
Command believes that attracting and retaining top talent for our clients is our main priority and offers an Assessment Centre Program as our standard recruitment process for volume temporary and permanent roles. We want to offer you every tool available to ensure you make the best recruitment decision.
Customised Solutions
We recognise that every business has different needs. By working with you, Command can design a solution that is tailored to your individual needs. Through long term relationships, we can partner your business in providing a responsive, cost effective service..
Workforce Flexibility
Command provides a broad spectrum of solutions including permanent, contract, temporary and outsourced services. This reduces staff overheads, increases productivity, improves profitability and gives you the ability to cope with fluctuating market demands.
Specialist Recruitment Consultants
Our consultants are selected on the basis of their industry experience and knowledge. We have ongoing training and development programs to ensure our staff are kept continually up to date with market trends. This is integral for the continuing growth of our business and client satisfaction.
By integrating our business in both vertical and horizontal streams, we are able to use local, national and international offices to source the best candidates for your requirements. Our consultants, who specialise in your sector, can also provide advice on tailored attraction and retention strategies for your business.
Command has been recognised for its ability to locate and relocate technical and qualified people who are in short supply in Australia and South East Asia. Our sourcing and visa services give our clients a professional, competitive edge in today’s market.
Quality candidates are a key factor in the success of our business and their care is important to us. We offer career advice, counselling, education programs and regular contact to ensure their experience with Command is a positive one.